FAQ

What is Onsen Bathhouse?
Onsen Bathhouse is a Japanese-inspired communal bathhouse offering a serene environment for relaxation and connection. Guests can enjoy a soaking pool, sauna, and steam room, all designed to promote wellness and rejuvenation.

Where is Onsen located?
466 Eddy St, San Francisco, CA 94109

What should I bring with me?
We provide towels, robes, and sandals for your convenience. You’re welcome to bring your own sandals if preferred. Swimsuits are required during co-ed hours, while clothing is optional during gender-specific sessions.

Do you serve food?
We will be opening our restaurant in the coming months, stay tuned for updates.

Do you accept walk-ins?
Walk-ins are welcome based on availability, but we recommend reserving ahead of time to ensure your spot.

What is your cancellation policy?
Cancellations or changes can be made up to 24 hours before your appointment for a full refund. Cancellations within 24 hours are non-refundable.

Is the bathhouse co-ed?
Yes, the bathhouse is co-ed during general hours, and swimsuits are required. During designated gender-specific sessions, clothing is optional for guests who are comfortable with this practice.

What amenities are included in my visit?
Your visit includes access to the soaking pool, sauna, and steam room, as well as the use of our locker rooms, towels, robes, and sandals.

Can I bring my children?
The bathhouse is open to guests 18 years and older.

What health considerations should I keep in mind?
While our bathhouse promotes relaxation and wellness, guests with certain medical conditions—such as high blood pressure, heart conditions, or pregnancy—should consult their physician before using our facilities. If you feel unwell or have symptoms of illness, we kindly ask that you reschedule your visit.

What are your cleaning protocols?
We follow rigorous cleaning and sanitization procedures to maintain a safe and hygienic environment. Facilities are cleaned regularly throughout the day.

Are there any risks associated with the bathhouse?
Exposure to heat in saunas and steam rooms, or prolonged soaking in hot water, may not be suitable for everyone. Please monitor your well-being and take breaks as needed. Hydration is strongly encouraged.

Is there parking available?
Street parking is available, but it can be limited. There is parking garage across the street from us at 469 Eddy street which charges between $15-$20. We recommend using taxis, Ubers, or Lyfts for a stress-free visit.

Do you have any guidelines for first-time visitors?
We recommend arriving at least 15 minutes before your appointment to complete any necessary forms and to begin your relaxation experience without haste. Please shower before entering the communal baths, and be mindful of maintaining a quiet and respectful atmosphere for all guests.

What noise level should I expect?
Our bath house is communal and social. We allow and encourage people to interact with their friends and their fellow bather. We ask that people keep their voices calm and to speak softly. Our coed days are usually a little more social than our single bather days.